Support Subscriptions

With a Passive Operations Subscription you get our least-intrusive service solution. We will monitor your hardware for signs of degradation as well as provide assistance with diagnosing suspected hardware issues affecting your HPC service. We don’t get access to your HPC environment OS unless you activate the diagnostic process.

With a Passive Engineering Subscription you collaborate with us to deliver your HPC service. A base HPC environment is provided and we will train you fully in performing change management to the compute system. We have limited access to your HPC environment and use this for delivering essential services, monitoring for environment degradation and assisting with diagnosing suspected issues with your service that could be caused by base environment modifications/configuration. With example deployments we provide interactive references for experimenting with service changes.

With a Passive Specialist Subscription you get access to bespoke support options, reducing the technical burden of evolving the service. We will require access to your HPC environment when you engage with us for support which is charged at an hourly rate.

With an Active Operations Subscription we monitor your hardware and environment for signs of degradation and automatically respond to alerts to ensure minimal downtime and service disruption. Each month we’ll deliver reports detailing our hardware & service diagnostics. We guarantee a base-level of functionality for both your hardware and your service.

With an Active Engineering Subscription you get everything in Active Operations and we’ll also provide assistance with workflow analysis and environment delivery. Helping to build the environment that your users need with standardised solutions to complex problems.

With an Active Specialist Subscription you get everything in Active Engineering and access to bespoke support options, reducing the technical burden of evolving the service. All bespoke solutions are delivered through scoped statements of work giving a guaranteed cost for making changes to your service.